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PARTIES:
Customer (“you” and “your”) and Admire Diamonds (“we”, “our” and “us”)
USING OUR WEBSITE AND SECURITY
By accessing and using our website www.admirediamonds.com, you are
agreeing to be automatically bound by the current Terms and Conditions of
use including any relevant laws of England and Wales. You are entirely
responsible for any activity that occurs under your account login, which
is given to you by Admire Diamonds. You agree that you will notify us
immediately of any unauthorised use and/or any other breach of security
during the use of our website. We will take further action in the event
that there is misuse of our website. You must be aged 18 or over in order
to use our website unless a parent or guardian is present with you, at all
times in order to use our online retail services.
PRIVACY POLICY AND DATA PROTECTION
Admire Diamonds gathers and uses your information in accordance with the
UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act
2018 and any UK related implementing legislation (“applicable data
protection legislation”). Admire Diamonds will process your data securely
and transparently in accordance with our policies. This policy applies to
our customers ordering from outside of the UK as well i.e. all
international orders processed on our website and other platforms such as
Instagram.
USER CONDUCT OF WEBSITE
You agree to abide by all applicable local, state, national and
international laws and regulations and are solely responsible for all acts
or omissions that occur under your usage, including the content of your
transmissions through our website. All information, designs, drawings, and
other specifications on the website are the exclusive property of Admire
Diamonds only. Any copying, transmission or re-transmission of the same
requires the prior written approval of Admire Diamonds failing which the
former is prohibited.
ENTERING INTO A CONTRACT WITH US
A contract
between you and Admire Diamonds will only exist for a sale of our items
once you pay for and submit your order and until we receive notification
of the same. We will notify you by email when we have dispatched your
order. Acceptance of the order will be deemed both complete and to have
been effectively communicated to you when AdmireDiamonds sends the order
acknowledgement email to you (whether or not you receive that email).
ITEM PRICES
All prices for Admire Diamonds’ items will be as stipulated at the time of
you placing an order on our website. We are entitled to amend the price to
account for an increase in our supplier’s prices, or the imposition of new
taxes or duties, or if due to an error or omission, the price for one of
our items is found to be incorrect.
PAYMENT TERMS
Our payment terms are as follows; we require a minimum of a 75% deposit to
confirm your order. The remaining 25% is then due on the date that we
confirm that the item is ready for delivery. Should you wish to cancel
your order, you may only do so within 72 hours following the payment of
your deposit in order to be considered for any reimbursements of your
deposit.
ITEM SPECIFICATIONS
Some of the items may vary in colour/style. Therefore, whilst we will
include as much details as possible for our item descriptions, it may not
be reasonably possible to keep specifications completely up to date. All
descriptive matters, pictures, colours, specifications, and advertising on
the website are for the sole purpose of giving an approximate description
of the items to the best of our ability and knowledge.
DISPATCH AND DELIVERY PROCESS
We aim to complete and jewellery items within 4-6 weeks of placing your
order. While we send you an estimated delivery date/time upon processing
your order, we cannot guarantee a specific arrival date, as it all depends
on the item/s ordered and delivery timescales, including potential delays
with Royal Mail or our couriers, which is outside of our control. Admire
Diamonds is pleased to also accept international orders. We offer free UK
shipping, and we offer international shipping, which is chargeable to the
Customer. Both are fully insured “door to door”. You will also be able to
track the shipping of your order online and will be provided with those
details by us. On the date of delivery, you will need to sign for the
delivery on receipt, after which time the item/s become your sole
responsibility. We will not be responsible for any losses, costs, damages,
or charges that you may suffer in the event we have had to delay the
dispatching, delivering and/or supplying of our item/s where it was
outside of our control and/or the responsibility of Royal Mail or our
courier. This will not affect your insurance rights for the dispatched
item/s.
IF YOU ARE UNHAPPY
We will be happy to carry out ring sizing on one occasion at no charge
within one year of purchase. You will, however, be responsible for return
postage fees. We charge for additional ring sizing and/or any ring
alterations. A completed bespoke ring cannot be returned or fully
refunded. Please get in touch with us by email atinfo@admirediamonds.com
for more information and we can advise on what amount of the price we
could possibly refund to you after calculating our bespoke works costs.
You will be responsible for the costs of returning the item to us,
preferably by registered/special delivery, in case it gets lost or delayed
in transit. We strongly advise that you obtain proof of posting and use
recorded/special delivery using Royal Mail, DHL, or FedEx. We will not be
liable if the returned items are delayed and/or lost in transit. We will
only be liable from the date of receipt of the returned order.
ENGAGEMENT RING WARRANTY
All of our engagement rings come with a lifetime warranty and if any of
the small stones fall out of the setting we will be happy to replace or
fix your engagement ring for you at no cost other than the return postage
fee. However, the warranty does not cover the following circumstances*: •
Loss of your engagement ring and/or • If you lose the centre
diamond/gemstone from the engagement ring. *We strongly suggest that you
insure your engagement ring to cover the above exclusions.
ADVERTISING AND PROMOTIONS
We reserve the right to place advertisements and promotions on the
website. Advertisers and sponsors on our website, if any, must comply with
all local, national, state, and international laws (where relevant) and
are solely liable for their actions.
DISCLAIMER
Admire Diamonds makes no warranties, may it be expressed or implied,
therefore negates all other warranties. The information on our website is
for information purposes only and, although we have made every effort to
ensure the correctness of the information, the said information is
provided as stated/specified/displayed and without warranties or
conditions of any kind whether express or implied. Furthermore, we do not
make any representations concerning the accuracy or reliability of the
information on our website or otherwise and/or any sites linked to our
website.
LIMITATION OF LIABILITY
To the fullest extent allowed by the law, under no circumstances,
including, but not limited to, negligence, are we liable to the
Customer/Recipient for any direct, indirect, incidental, special or
consequential damages that result from the use of and/or the inability to
use the information on our website, any changes to the website, data sent
or received or not sent and/or for any of the above mentioned damages that
result from the use or inability to use our products. This does not impact
your statutory rights.
PROPRIETARY RIGHTS
All of the content which includes but is not limited to text, software,
photographs, graphics or other material on our website, within
advertisements or emails, commercial information from our website, by us,
or our advertisers or any other content providers, is protected by
trademarks, copyrights, patents and/or other proprietary rights and laws
that are applicable.
PERFORMANCE OF CONTRACT AND LEGAL JURISDICTION
We
shall not be liable for any failure to perform our obligations as a result
of circumstances that are beyond our reasonable control. This includes but
is not limited to a 'force majeure' incident. Any such failure to exercise
or enforce a right or provision of the terms of use will not constitute a
waiver of such right or provision unless we (the Customer and us) have
both acknowledged and agreed this in writing. The terms of use are
governed by and construed fully in accordance with the laws of England and
Wales. Both parties agree to submit to the exclusive jurisdiction of the
courts located in England and Wales. If any provision of the terms of use
is held by a court of jurisdiction to be contrary to law, then such
provision will be construed to reflect the intentions of the parties with
the other provisions that are in full force and effect.
AMENDING TERMS AND CONDITIONS
We reserve the right to change the terms or any of the policies regarding
the use of the website, our items and/or services (including item
descriptions, prices or and/or item availability) at any time and may
notify you by the act itself of posting an updated version of our terms
and conditions on our website. The information on our website may include
technical, typographical, or photographic errors and we cannot promise all
the materials are completely accurate. Admire Diamonds may need to change
the content or information, at any time, without giving prior notice.
REFERENCE TO OTHER SITES ON OUR WEBSITE
Admire Diamonds is not responsible for content including its accuracy of
websites that are linked to our own website page. The presence of any link
does not imply endorsement by Admire Diamonds of our site or information.
The use of any linked website is at the Customer's own risk, so we always
suggest acting carefully.
CUSTOMS CLEARANCE, TAXES AND DUTIES - INTERNATIONAL ORDERS
Some countries outside of the UK may be subject to taxes and duties.
Payments of tax and duties are the responsibility of the Customer or
Recipient of our items. Admire Diamonds is,under no circumstances, liable
for country specific custom taxes and/or duties as a result of delivering
your order whether to you or your recipient. Please contact your local
customs office for more information on potential liabilities that will
apply to you or your recipient before you order with us. Every country has
its own customs clearance levels. Although most countries accept all
imports, some items may be refused entry to a specific country. Please
make sure you check with your local customs office who can advise on the
items that cannot enter their country. The Recipient/Customer may be
liable for additional charges. It is the Customer’s sole responsibility to
familiarise themselves with the laws and rules that apply to the country
where the order will be delivered, before placing their order.
IF YOU ARE UNHAPPY OR WANT TO PROVIDE ANY FEEDBACK
We strive to do our best for our customers here at AdmireDiamonds. If you
are unhappy with the items or our services that you have received from us
or would like to provide feedback, please let us know so that we can help.
You can email us at info@admirediamonds.com or the CONTACT US link on our
website. Please include as much information as you can including the order
reference, email address and contact number including your ideal outcome.
For complaints, we will look into the matter for you and aim to provide a
full response within 7 days. We will keep you updated. We always welcome
comments and feedback. If you have any queries in relation to our Terms
and Conditions, please feel free to contact us and we will be happy to
assist. We hope your experience with us is nothing less than magical!